Ensure that the club meets its new member sales goals. Conduct the necessary marketing and sales activities to generate the required number of monthly club tours.  Through a consultative sales process enroll 80% of club tours.  Ensure that the club meets its member retention goals by insuring an optimal member experience, and by creating and implementing an effective retention strategy.  Maximize retail sales revenue and profit. 

Responsibilities:

• Through member referrals, marketing and community outreach generate at least 50% of club tours necessary to achieve new member enrollment goals.
• Convert at least 70% of incoming telephone inquiries to appointments for club tours.
• Confirm all tours/appointment the previous day.
• Enroll at least 80% of all touring prospects
• Schedule at least 60% of all new members for a Complimentary Success Session with appropriate Fitness Department staff.
• Oversee member services staff to ensure they display a friendly, attentive and service oriented approach to all members
• Whenever possible meet and greet all guests and always ensure all guests complete the guest courtesy card.
• Ensure all prospect/guest information is entered into the club management software system and complete all required tracking forms and processes.
• Conduct on-going member service and sales training with all associates.
• Ensure club is maintained in an immaculate fashion.
• Communicate with staff through meetings, memo books, emails and direct contact to ensure they are kept up to date on developments that affect the member experience.
• Interview all embers who are canceling their membership in an attempt to "save" them and determine the reason for their dissatisfaction.
• Oversee the retention strategy and systems including weekly reporting.
• Create and update Member Service schedules to ensure proper coverage.
• Calculate, enter, and submit payroll for staff.
• Clock in and out for all hours worked including all breaks, lunch, etc. and ensure that all employees do the same.
• Ensure that each trainer completes all required Workout Anytime Fitness Training.
• All other duties as required.
• Follow all club policies and procedures as per employee handbook.

Skills and Requirements:

• Demonstrated ability to sell and train others to sell.
• Demonstrated ability to manage and coach others.
• Outstanding organization skills.
• Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
• Flexibility in response to unexpected changes in work assignments.
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
• Must have knowledge of office administrative procedures.
• Proficiency in computer skills including Word, Excel, Outlook, PowerPoint.
• Requires moderate lifting on a regular basis.
  

Education and Experience:

• Minimum of a High School Diploma - B.S. in a health and fitness related field a plus.
• Previous fitness industry experience a plus.
• Minimum of 2-years experience as a manager or supervisor

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.